About Jim Finn
Jim is an officer in the Business and Technology Services division, overseeing the engineering and continuous improvement of Boston Financial’s IT infrastructure. As the IT engineering practice lead at Boston Financial, Jim helps to define the infrastructure technology, standards, procedures, and best practices used to provide information technology services throughout the organization. Jim joined Boston Financial in 2010, originally leading network and telecom infrastructure. Jim has nearly 20 years of experience providing technology services, including engineering, strategy and program management. Prior to joining Boston Financial, Jim was Director of Technology for a business telecommunications service provider where he developed and operationalized cloud based technology services.
Anyone who has had a “stereotypical” interaction with an IT organization may be laughing at the title of this piece. Calling an IT help desk is not unlike calling a…