About The Author

Madeline FitzGerald

About Madeline FitzGerald

Madeline started with Boston Financial in 1981 in the Mutual Fund business line. With the Event Center division since its inception 20 years ago, she has been crucial to the department's growth and development. She has overseen hundreds of events including shareholder outreaches, distributions, corporate actions, and class action administrations, and consequently has an impressive and well-rounded understanding of the financial industry. She is renowned as a leader in the field of process optimization, and is consistently recognized by clients for her thorough organizational skills and hands-on approach to event administration.

Category: Event Center, Technology

Call me? Maybe…

In his ‘Customer Experience’ blog post, my colleague Brian Melter highlighted the importance of communicating to customers via channels that are meaningful to them. Today’s investor expects and demands service…

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