Category: Conferences and Events, Industry Trends

The Sky Is Not Falling: Managing Disruption in Financial Services


Disruption is an (almost too) easy way to explain what is happening in financial services today. Trends affecting the industry – changing consumer expectations, evolution of technology and the resulting influx to data, pace of regulatory change – feel to many of us like they are reaching a crescendo. The passage of the DOL Fiduciary Rule last April, which is rapidly accelerating the movement from active to passive investing and leading to unprecedented scrutiny of fees, coupled with the frenzy and uncertainty created by the U.S. presidential election, is contributing to an environment in which many are in a state of panicked paralysis.

But, disruption on this scale has been continuous since the events of 2008, which triggered a tsunami of regulatory changes that continue to this day. Or, at least continued through November 8, 2016, when the results of the election put many regulatory bodies on pause.

Disruption and change are what’s normal in financial services.

The theme for the 2017 NICSA Strategic Leadership Forum (SLF) is “Disruptors Facing the Asset Management Industry,” with the goal of offering asset managers the opportunity to think strategically and critically about how they are managing disruptors at their firms.

Boston Financial’s leadership in this arena is evident in the conference agenda, where five of our enterprise executives are presenting on how we’re adjusting to the “industry disruptors” to help our clients stay ahead of the curve. NICSA SLF participants will be able to learn what we’re doing and why we’re doing it, to adapt to trends in regulatory compliance, customer service, and technological advancement; and consider how they might apply what we’re doing to benefit their firms. Topics we’re addressing include:

Swing Pricing: Can it Work in the U.S.? This panel will explore the operational challenges associated with implementing swing pricing in the U.S. and debate the differing opinions on adopting such policies for open-end mutual funds.

Our Role: DST Compliance Officer Nick Horvath will moderate.

Updating the Non-DOL Regulatory Landscape: Take a deeper dive into topics like RIC modernization, business continuity planning, liquidity, contingent NAVs, and derivatives, get the latest update on the regulatory horizon, and learn more about potential opportunities and threats to investment managers, administrators, and service providers.

Our Role: Boston Financial Chief Compliance Officer Craig Hollis will participate.

Leveraging Data Analytics to Combat Money Laundering and Other Financial Fraud: In this session, attendees will hear about current money laundering and fraud trends, and what strategies are being used to more cost effectively address them.

Our Role: DST Vice President of Risk and Compliance Nick Nichols will moderate a panel that includes DST Vice President for Development and Data Science John Young.

The Rise of the Robo Advisor: This session will explore the role of digital advice in an evolving financial marketplace and provide attendees with information about the ongoing evolution of technology that supports it.

Our Role: DST kasina Senior Research Analyst Jason Dauwen will moderate.

When Generations Connect: Keynote presentation and discussion with Hannah Ubl that will provide valuable tips and actionable solutions for multi-generational workplaces, and key strategies for marketing and reaching generationally diverse client bases. A panel of industry leaders representing different generations will follow her presentation to share their experiences and perspectives on the topic.

Our Role: I’ve got this one! I will be one of the panelists in the post-keynote discussion.

If you are not attending NICSA SLF this year, please make sure you are following Boston Financial on LinkedIn. We will be sharing comprehensive event highlights both here, and through our corporate Twitter handle, @BFClients.

Thought leadership is more than marketing jargon at Boston Financial. For us, thought leadership tells the story of what we think about changes in the industry, and what we are doing about them. The agenda at 2017 NICSA SLF demonstrates that Boston Financial is recognized for doing more than merely talking about industry trends. We’re also creating efficient solutions and products to help asset management firms meet the evolving needs of their investors.

Anne Hebard-Duduch

Anne Hebard-Duduch

With over 25 years in financial servicing, Anne Hebard-Duduch has extensive experience in all aspects of retail and institutional servicing functions, including: relationship management, operations management, transition oversight, sales and marketing, and product development. Anne recently led product development at Boston Financial, providing innovative, market-driven solutions. This resulted in several new business lines, including: a digital strategy offering, a financial intermediary oversight solution, and an expanded suite of compliance solutions. Anne currently plays a lead role in managing one of DST's largest and most complex conversions involving one of the industry's largest asset managers. Anne supports DST in the transition of the asset manager's in-house transfer agent platform to the TA2000® platform with operational and relationship management expertise. Anne is a board member of the National Investment Company Service Association (NICSA), member of United Way Women's Leadership Council, and an active participant of industry conferences. Anne holds a BS from the University of Massachusetts and an Executive Diploma in Strategic Direction and Leadership; Certified Management Institute, United Kingdom. Anne's three teenage sons keep her on her toes, and together they enjoy skiing, boating, and her attempts at playing golf.

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