Trust the Professionals


PlumberIf you were looking to remodel your bathroom, would you rather work with a trained, licensed plumber, or would you prefer the part time plumber who feels qualified because he stayed at a Holiday Inn Express the night before? How about the electrician? Do you choose the one whose experience is years of watching This Old House, or does the master electrician seem like the better option? The answers are, of course, fairly obvious. You want the experts. At Boston Financial, we have taken the same approach to our business analysis discipline.

With four Certified Business Analysis ProfessionalsTM (CBAP®), Boston Financial staffs a growing team of professional business analysts. The CBAP® designation is a professional certification for individuals with extensive business analysis experience. Requiring over 7,500 hours of hands on business analysis work just to qualify to sit for the exam, the certification requires a significant level of expertise and training.

Boston Financial created the Business Solutions Analysis (BSA) team to address a need for critical business analysis services. More than ever, our clients are looking to Boston Financial to develop and deliver solutions to help support and grow their business. In order to continue to support the evolving industry and client needs, the team recognized that the analysts had to continue to evolve as well.

Business analysis isn’t always as glamorous as it may seem on the surface. We realized we had to dig in and do the difficult work needed to further our professional skills. We determined we could leverage well established industry standards, best practices, and embrace more formal training. By focusing on mastering our analysis skills and competencies, we are much better positioned to support a diverse client base with a variety of business goals and objectives. So, we invested heavily… in ourselves.

The International Institute of Business Analysis (IIBA) provides an established foundation to define the standards and practices to hold ourselves accountable to. The IIBA helped guide the team to elevate the existing skill sets, develop leadership, and expand our business analysis network. The team embraced the Business Analysis Body of Knowledge (BABOK), the gold standard for business analysis practices, techniques, and competencies. We submitted ourselves to two business analysis boot camps, ditching the traditional cardio and weight training for much cooler exercises, such as requirements analysis workshops, facilitation techniques, and enterprise analysis training. Finally, we were ready to take the next step and become officially recognized as true business analysis professionals, CBAP®s.

Along with the four CBAP®’s on staff, several other analysts are actively pursuing CBAP® certifications in 2015. In addition, some of the intermediate level analysts are targeting the Certification of Competency in Business AnalysisTM (CCBA ®) as a precursor to qualifying for the CBAP®.

The payback on the investment has been immediate. The work to date has created a strong foundation for the business analysis discipline at Boston Financial now and in the future. Our clients can be confident in knowing that an independent organization has assessed the knowledge, skills, and expertise of individual resources. The staff is using industry standard techniques to execute on business analysis tasks, using a common language and proven practices. The analyst team is positioned better than ever to help deliver critical business solutions for all of our business partners. We are excited to continue to collaborate with our clients, and we have the right professional resources and breadth of experience to staff the most complex or high risk initiatives.

If you or your organization would be interested in learning more about the IIBA, CBAP® Certification, or the Business Analysis practice, we would welcome the opportunity to chat further.

In the future, when considering the next software development project, strategic partnership, or process improvement initiative, don’t let just anyone provide your analysis services.  Trust me, I’m a professional.

Eric Farley

Eric Farley

Eric is a Systems Officer in the Business and Technology Services division, overseeing the Business Solutions Analysis and Quality Assurance teams. As the practice lead for the Business Analysis discipline at Boston Financial, Eric helps guide the standards, techniques, and best practices used throughout the organization. In addition to his management responsibility, Eric still works as a Business Analyst, most recently supporting the development of new products and services for the Financial Intermediary Administration offering. Eric achieved his Certified Business Analysis Professional (CBAP®) credential in October 2013. When not honing his analysis skills, he attempts to catch a variety of fish in the Atlantic Ocean, with admittedly limited success.


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